District consumer forum has directed leading e-commerce company flipkart to pay Rs 15000 as compensation to a customer for selling him a faulty mobile charger that damaged his phone.
Dr Ahmed AQ Irfani, the petitioner from Hyderabad who purchased a battery charger via Flipkart in January 2016 for Rs 259, plugged the charger into the power socket and connected the cable to his mobile phone. But, in less than 10 minutes- the wires in the phone burnt rendering the device useless.
“When I complained to Flipkart, they offered to replace the faulty charger, but declined to compensate for the damage caused to my phone. They suggested that the device could have been damaged because of the surge in power,” said Irfani before the forum adding that it was clearly mentioned on the charger that it’s capable of withstanding power fluctuations ranging between 100 volts and 240 volts.
Initially Flipkart refused to pay the compensation stating that the device may have damaged due to a short circuit caused by power fluctuations. It also stated that it is only a mediator between user and seller and is therefore, nowhere responsible for products quality.
Irfani filed a petition in the consumer forum demanding refund and compensation for his loss. The verdict came in favour of Irfani.
“Flipkart cannot shirk their liability on the grounds that they did not charge any consideration from the complainant. The complainant purchased the product through Flipkart and therefore there exists a relationship of a consumer and the service provider between the two,” TOI quoted the bench’s verdict.
“When the battery charger had a wide range of 110 volts to 240 volts, it is not probable that the power surge would have damaged the mobile phone. In such facts and circumstances of the case, the complainant is entitled not only for the refund of the amount paid for the charger but to a reasonable compensation.”